Insurance Claims & Risk Platform

An insurance intermediary running claims and risk assessment across multiple parties, where the existing process lived in spreadsheets, inboxes, and one person's memory.

We replaced a fragile manual process with a multi-tenant platform that holds the full lifecycle of a claim, from intake through assessment to settlement, as a single auditable record. Role-based access keeps each party to exactly what they should see, and every state change is logged.

Built on the Azure stack with a state-machine at the core of the claim lifecycle, so a claim can only move through valid transitions and the history of those transitions is permanent. Staged dev, staging, and production environments mean changes are tested against real-shaped data before they reach live cases.

Assessors work from one system instead of reconciling versions by hand, leadership sees real numbers rather than summaries of stale exports, and the business has an audit trail it did not have before. Now in production and under active iteration.