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A full website rebuild and product-catalogue ingestion for a European lifestyle retailer: bespoke design, a clean ingestion pipeline, and a storefront built to convert.
Case Studies / Autonomous Executive Operations System
Autonomous Executive Operations System
An internal multi-agent system that runs The Fourths' own back office, email triage, drafting, and task routing, with a human approval gate on anything that leaves the building.
2026 · Internal product, built and run by The Fourths
Project Tags
AI Agent SystemsInternal ProductAutomationInternal Project
Internal Brief
The Fourths itself. We needed our own operations to run on systems, not on one person remembering to do things, and we were not willing to send a single client email without a human seeing it first.
What We Built
An internal multi-agent system that reads the inbox, summarises and classifies what comes in, drafts replies in the right voice, and routes tasks to the right owner. Everything outbound passes through an approval queue: a person releases it, the system never sends on its own.
How We Approached It
Azure-hosted agents with a shared task board as the system of record, a strict outbox-approval gate before anything external goes out, and per-agent audit logging. Models are routed by task so the cheap work runs cheaply and only the hard reasoning hits the expensive model. It is the same discipline we sell: production-grade, audited, owned.
Outcome
Routine operational load is handled automatically, nothing leaves without sign-off, and the whole thing is observable. It is also our most honest reference: we run our own business on it.
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